The full workflow, all 9 tabs, REST API, and honest answers to every objection. No fluff.
The real difference
End-to-end process
From CSV export to retained revenue in 6 steps. No technical knowledge required.
Your data, your way
Export your customer list from any system — Stripe, QuickBooks, Shopify, Excel, Google Sheets. Drop the CSV into ChurnGuard. Our Smart Data Mapper reads your column headers and maps them automatically. No reformatting needed.
Supports SaaS, E-commerce, Subscription, and Universal business models across 20+ verticals.
LightGBM — same architecture Netflix uses
Our LightGBM model scans every customer record. It examines login patterns, revenue trends, support tickets, contract dates, and dozens of behavioral signals to compute a churn probability score for each customer.
Every prediction comes with SHAP-powered plain English explanations: “This customer hasn’t logged in for 45 days and revenue dropped 30%.”
Prioritised by revenue impact
The Leads tab shows your at-risk customers ranked by AI Lead Score (0–100). The score combines churn risk level, monthly revenue, and contactability. Your highest-value, most-at-risk, most-reachable customers appear first.
You have 500 customers. You can call 10/day. ChurnGuard tells you WHICH 10 to call today for maximum revenue impact.
One click — call, email, or WhatsApp
Click any customer to get personalised retention scripts across 3 channels. Scripts are tailored to their specific risk factors. “Hasn’t logged in 45 days” becomes “We noticed you haven’t used our reporting features — want a quick walkthrough?”
Scripts adapt to 5 dimensions: channel, churn reason, customer value, recency, and communication tone.
Mini CRM built right in
Track campaign performance with built-in analytics. Smart coupon rules prevent duplicate sends. Auto-escalation increases discounts for persistent high-risk customers (5% bump, capped at 50%). Full redemption-to-ROI funnel tracking.
Customers who already have an unredeemed coupon won’t get a duplicate. Customers who already redeemed skip the next coupon cycle. Re-upload monthly to let the AI re-evaluate with fresh signals.
Each scan builds on the last
The Engagement tab tracks every outreach attempt and calculates your real retention ROI. See which scripts work, which team members save the most revenue, and your churn reduction over time.
Returning customers get Recovered badges, escalated discounts for persistent risks, and a full Risk Migration Matrix showing exactly how your outreach moved customers between risk tiers. Even saving 50% of flagged customers gives you 5–10x ROI on your subscription.
Complete platform
Each tab answers a specific business question. All unlocked in the free trial.
Your executive summary. One screen that tells you: how many customers are at risk, how much revenue is threatened, and whether your churn rate is above or below your industry benchmark.
“How bad is my churn problem and how much money am I about to lose?”
AI-generated retention playbooks customised to your data. The system analyses your top churn drivers and creates step-by-step action plans for each category — inactivity, billing issues, support problems, competitive losses.
“Why are my customers leaving and what strategy should I follow to stop them?”
Your daily action list. Every at-risk customer ranked by Lead Score (0–100). Click any customer for a full 360-degree view — financials, churn drivers, SHAP explanations, and one-click outreach.
“Which customers should my team call today for maximum revenue impact?”
Know what each customer is truly worth. Our NPV-adjusted LTV model calculates projected lifetime value using industry-standard formulas — factoring in churn risk, gross margin, and time-value of money.
“What is each customer worth over time, and which ones should I fight hardest to keep?”
Don’t just retain — grow. AI identifies customers with high upsell potential based on usage patterns, revenue trajectory, and engagement level. Get specific product recommendations and ready-to-send upgrade offers.
“Which customers are ready to spend more and what should I offer them?”
Re-engage customers who have already churned or gone inactive. AI scores each lapsed customer by their likelihood to return, suggests personalised offers, and writes the recovery script for you.
“Can I bring back customers who already left, and what offer will convince them?”
Track every retention effort from first contact to conversion. Measure real ROI on retention activities with automated daily and weekly reporting. Your team accountability dashboard.
“Is my retention team actually saving revenue, and which scripts work best?”
Deep-dive charts and vertical-specific insights. Category × churn risk, AOV by risk tier, discount dependency analysis, order frequency vs. churn, loyalty points correlation, and AI-generated plain English summaries.
“What hidden patterns in my data are driving churn that I cannot see in spreadsheets?”
Smart coupon campaign management with full funnel tracking. Automated escalation rules ensure persistent high-risk customers receive increasing incentives without wasting offers on safe customers.
“How do I run coupon campaigns without wasting discounts on customers who were never leaving?”
Enterprise-grade from day one
ChurnGuard AI was architected with an API layer from the start. The same production REST API is available to every Pro Plus plan and above.
Submit a CSV file programmatically. Get churn predictions as JSON. Rate limited to 10/min. Supports all model types and business_type_hint.
List all prediction sessions for your account. Filter by model_type. Returns session_id, risk counts, avg churn probability, data quality score.
Download full prediction results as CSV. Pagination supported. Filter by risk_level. Ready for your data warehouse or BI tool.
Push events to your endpoint for prediction.completed, prediction.failed, campaign.sent, lead.status_changed, export.ready. HMAC-signed payloads.
Create, rotate, and revoke API keys from your dashboard. Up to 5 active keys. Scoped access. SHA-256 hashed. Expiry support.
X-API-Key header or Bearer token. AES-256 encrypted at rest. GDPR compliant. Hosted on Google Cloud (SOC 2). DPA available.
Available on Pro Plus and Business plans
Global reach
Every market has a churn problem. The solution is the same: know who is leaving before they do.
Every objection answered
AES-256 encryption at rest & in transit
GDPR compliant — DPA available
Hosted on Google Cloud (SOC 2)
No long-term data storage
Stop guessing
30 predictions free. All 9 tabs. All 4 models. All 20+ verticals. No credit card.