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Telecom & CSP Subscriber Retention

Protect telecom subscriber margins before they port out

Built for regional ISPs, telecom operators, and MVNOs. Track real-time service signals, predict billing shock, and intercept churn days before standard contract terminations.

Pre-configured for ISP & MVNO data integrations

Telecom subscriber churn signals we catch automatically

Data & Bill Shock Spikes

Identifies sudden overage fees or peak rate climbs. Flags subscribers at immediate risk of seeking cheaper packages.

Outage & Quality Failures

Correlates local grid failures or high dropped packet rates with subscriber contract end dates to flag high-frustration accounts.

Contract Renewal Silence

Detects zero action from high-value subscribers whose contract commitment ends in 60 days. Allows for targeted pre-renewal incentives.

Multi-device & Add-on Dropoffs

Watches value-added service engagement. If secondary accounts or add-ons stop getting used, churn probability rises.

Usage Volume Drift

Flags sub-optimal package alignment when a user's monthly data, talk, or fiber bandwidth consumption drifts far below their plan limits.

Support Desk Congestion

Integrates ticket sentiment logs. Identifies users with recurring support calls or unresolved hardware issues prior to exit.

Simple Integration

Telecom schema ready in seconds

Connect your CRM or billing database (Amdocs, Salesforce, customized platforms) or simply upload a CSV file with subscriber records. Download our template schema to view the optimized fields.

churnguard_telecom_schema.csv

subscriber_id, email, monthly_charges, contract_months_left, ...

sub_901, sarah.j@gmail.com, 79.99, 2, 245.5, 0, 1, 0.00

sub_902, michael.b@outlook.com, 120.50, 24, 48.2, 4, 8, 35.00

sub_903, techcorp@gmail.com, 450.00, 11, 1890.0, 1, 0, 0.00

Designed for ISP & MVNO Scale

Protect subscriber metrics using our state-of-the-art LightGBM predictor optimized for large-scale structured telemetry datasets. High accuracy without the deployment friction.