1. Information We Collect
Account information: Email address, name, and password hash when you create an account.
Payment information: Processed securely by Braintree (a PayPal company). We never store your credit card details.
Usage data: Number of prediction runs, plan type, and feature usage for billing purposes.
2. Customer Data You Upload
ChurnGuard AI is built with a privacy-first architecture:
- Your CSV files are encrypted before upload and processed securely on our servers.
- No raw customer data is stored after processing is complete.
- Prediction results are stored in your encrypted browser session only.
- We do not sell, share, or use your uploaded data for any purpose other than generating predictions.
3. How We Use Your Information
- To provide and maintain the Service.
- To process payments and manage subscriptions.
- To enforce plan limits and usage quotas.
- To send transactional emails (password reset, billing receipts).
4. Data Storage
Account data is stored on enterprise-grade cloud infrastructure with SOC 2 Type II certification. All data is encrypted in transit and at rest. Authentication uses industry-standard secure token-based identity verification.
5. Third-Party Services
- Cloud Authentication Provider — secure user sign-in and identity verification.
- Enterprise Cloud Infrastructure — backend hosting and encrypted data storage.
- PCI-DSS Compliant Payment Processor — secure payment processing. We never store credit card details.
6. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights:
- Right to Access (Art. 15): Request a copy of all data we hold about you.
- Right to Rectification (Art. 16): Update your profile information in Settings.
- Right to Erasure (Art. 17): Permanently delete your account and all data via Settings → Security & Privacy → Delete My Account.
- Right to Data Portability (Art. 20): Download all your data as JSON via Settings → Security & Privacy → Download My Data.
- Right to Object (Art. 21): Contact us to object to specific processing activities.
7. Data Retention
- Raw CSV data: Never stored. Processed securely and discarded immediately after analysis.
- Prediction results: Stored in your encrypted browser session only. Cleared on logout.
- Account metadata: Retained (encrypted) until you delete your account. No PII from your uploads is stored.
- Audit logs: Retained for 12 months for compliance, containing no customer PII.
8. Data Processing Agreement
For enterprise customers and GDPR compliance, we provide a Data Processing Agreement (DPA) covering sub-processors, technical measures, and data subject rights.
9. Contact
For privacy-related questions: privacy@churnguardai.com
Data Protection Officer: privacy@churnguardai.com